Refund policy

Returns & Refunds Policy

We want you to love your MariBond ceramics. If for any reason you are not satisfied, please review our return policy below.
Return Period:

You have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused, with original packaging

  • Accompanied by a receipt or proof of purchase

As our ceramics are fragile, please ensure returns are packaged with care. Items damaged during return shipping due to poor packaging cannot be refunded.

How to Start a Return

Contact us at maribond.art@gmail.com to initiate a return.

  • If accepted, we’ll provide you with return instructions and a shipping label.

  • Items sent back without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer unless the item is faulty or damaged on arrival.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective or damaged

  • You received the wrong item

In these cases, we will arrange a replacement or refund at no extra cost to you.

Non-Returnable Items

  • Custom or personalised items

  • Gift cards

  • Sale items

Exchanges

The fastest way to exchange is to return the item and place a new order once your return is accepted.

EU Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return it within 14 days for any reason. Items must meet the same eligibility requirements stated above.

Refunds

Once your return is received and inspected, we’ll notify you. If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please note your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at maribond.art@gmail.com.